How do I receive funds raised via Snowball?+
Complete the Merchant and Deposit Settings in your organization's settings by creating a Merchant Account linked to Stripe. After validation, deposits activate and your first deposit arrives 2-3 business days later. The payout schedule is posted in your Merchant and Deposit Settings.
Can I change my campaign URL after creating it?+
Snowball uses your campaign name to generate page URLs. You can change the campaign name, but the URL itself cannot be updated. Contact support for help with typos or mistakes.
What is text-to-give and how does it work?+
Text-to-give lets supporters text a unique Snowball number with a keyword (trigger word) to receive a link to a donation page. Each trigger word links to a specific campaign. Available on Premium, Professional, and Enterprise plans.
Are there any hidden fees?+
No. Snowball charges only the annual plan fee and per-transaction credit card processing fees. There are no additional platform fees, penalties, or hidden charges.
How does Snowball handle donor data migration?+
Snowball provides CSV-based upload tools to easily migrate existing supporters and past transactions to the platform.
What support is available?+
Snowball offers training through documentation and live online sessions, plus ongoing customer support on every plan.
What features are included in all plans?+
Every plan includes supporter management, engagement tools, bulk uploads, recurring donations, custom branding, training and support, reporting, unlimited admin users, donation alerts, incomplete donation reminders, automatic deposits, mobile-friendly donations, website widgets, and social media sharing.